Return & Exchange policy
Most frequent questions and answers
We provide a 30-day return period from the date of purchase. If you’re not in love with the Y4 after 30 days you can return it for a full refund.
Return shipping costs will be at the expense of the purchaser.
Please e-mail Y4Australasia@gmail.com for more information.
For returns within the 30-day return period and products under warranty, let our customer service team know via Y4Australasia@gmail.com and provide:
- Your full name
- Order number
We try to respond on the same business day as your enquiry.
Your refund will be processed once your return has arrived at our warehouse. Please allow from 3-5 business days for this process to be completed.