Return & Exchange policy

Most frequent questions and answers

We provide a 30-day return period from the date of purchase. If you’re not in love with the Y4 after 30 days you can return it for a full refund.

Return shipping costs will be at the expense of the purchaser.

Please e-mail for more information.

For returns within the 30-day return period and products under warranty, let our customer service team know via and provide:

  • Your full name
  • Order number
  • Product

We try to respond on the same business day as your enquiry.

Your refund will be processed once your return has arrived at our warehouse. Please allow from 3-5 business days for this process to be completed.